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Gemstone Lighting FAQs

Frequently Asked Questions

Product

  • Does Gemstone Light Hub Support Both 2.4 and 5Ghz?

    Absolutely, the Gemstone Lights Hub provides full support for both 2.4 and 5GHz networks.

  • How Much do Gemstone Lights Cost?

    The pricing for Gemstone Lights Track Lighting depends on two key factors: the required number of linear feet and the prevailing local market rate for installation. For a precise quote tailored to your specific needs, feel free to reach out to us.

  • Is the Gemstone Lights Track Lighting System Waterproof?

    Certainly, the Gemstone Lights Track Lighting system boasts waterproof capabilities, holding an IP67 rating to guarantee resilience against water-related challenges. You can trust that your system will remain unaffected by water-related issues.

  • Is the Gemstone Lights Track Lighting System Protected From UV Rays?

    Absolutely, both the cables and lights within the Gemstone Lights Track Lighting system are UV-rated. This ensures that the system maintains peak efficiency, just as it did on the day of purchase, throughout the entire lifespan of the lights.

  • Does the Gemstone Lights Track Lighting System Have Surge Protectors?

    Certainly, every element of the Gemstone Lights Track Lighting system is safeguarded by surge protectors. This added protection ensures the longevity of your investment, shielding it from potential damage in the event of a power surge in your area.

  • What is the Life Expectancy of Gemstone Lights Track Lighting System?

    The Gemstone Lights Track Lighting system incorporates state-of-the-art LED technology, providing an impressive life expectancy of 50,000 hours. With an average daily usage of 6 hours, the system is rated to last approximately 23 years, showcasing its durability and longevity.

  • Do I need a Permit to Have the Gemstone Lights Track Lighting System Installed?

    The requirement for a permit can vary based on your location. We can provide guidance and inform you whether obtaining a permit is necessary for your specific situation.

  • Are There Different Types of Gemstone Lights Track Lighting Systems?

    In essence, no, the core of the Gemstone Lights system remains consistent. However, we do provide various track options to cater to different types of homes.

  • What Happens if a Light Goes out in the Gemstone Lights Track Lighting System?

    In the rare event that a light malfunctions in the Gemstone Lights Track Lighting system, the replacement process is swift, straightforward, and covered by our comprehensive 5-year product warranty!

  • What Type of Connection Between Lights is Used in the Gemstone Lights Track Lighting System?

    The Gemstone Lights track lighting system features lights that are individually connected, ensuring easy installation, repair, and replacement. In addition to UV protection, our connections utilize a threaded compression fit design, guaranteeing a water-tight seal. This fitting approach has demonstrated superior integrity and durability compared to traditional methods like crimping or soldering.

  • What is the Distance Between Lights on the Gemstone Lights Track Lighting System?

    The lights on the Gemstone Lights Track Lighting system are spaced 9 inches apart. Through extensive testing, we determined that this distance strikes the ideal balance, effectively accentuating a home without overwhelming it with excessive light.

  • How many Bulbs and Diodes does each Gemstone Lights Track Light have?

    Every Gemstone Lights Track Light is equipped with three LED bulbs, each housing four diodes—red, green, blue, and warm white. This totals 12 diodes per track light.

  • What LED Color Temperature is Attainable with the Gemstone Lights Track Lighting System?

    The Gemstone Lights Track Lighting system offers a versatile range of LED colour temperatures, spanning from 2800K Warm White to 7000K Daylight. This provides you with the flexibility to select the perfect white shade according to your preferences.

  • What is the Cost of Running Gemstone Lights Track Lighting?

    For an average-sized home with 117 linear feet of roofline, you would need approximately 150 Gemstone Lights. At maximum capacity, each Gemstone Lights Track Lighting LED light consumes 1 watt per bulb. Assuming you run the track lighting system for an average of 6 hours per day, the estimated cost would be $4.34 per month or $52.80 per year.

  • How Many Colors are Possible with the Gemstone Lights Track Lighting System?

    The Gemstone Lights Track Lighting system has the ability to generate a stunning array of 16 million colours!

  • How Bright are the Lights in the Gemstone Lights Track Lighting System?

    At maximum brightness, each Gemstone Lights Track Light operates with an output of 23 lumens per light, 98 lumens per meter, and 30 lumens per foot.

  • Can Gemstone Lights Track Lighting Withstand Extreme Weather Conditions?

    Certainly. The Gemstone Lights Track Lighting system was designed with durability to withstand extreme weather conditions. As a Canadian-owned company, we recognize the challenges posed by harsh climates, and thus, our system is built to function seamlessly in extreme rain, snow, and sun.

  • Can Gemstone Lights Track Lighting be Installed on Different Soffit & Fascia Materials such as Wood?

    Absolutely, we provide installations on both wood and aluminum trim. Our team will assess and recommend the most suitable track for your home. Should you have any inquiries regarding the chosen track, feel free to ask, and we'll be delighted to assist you.

  • What Type of Lights Does the Gemstone Lights Track Lighting System use?

    The Gemstone Lights Track Lighting system utilizes advanced LED RGBWW (Red, Green, Blue, Warm White) bulbs, enabling us to achieve the brightest and most vibrant colours in the industry.

Installation

  • Can I Install the Front and Back of My Home at Different Times?

    Certainly, you have the flexibility to install Gemstone Lights on the front, back, or any other parts of your home at different times.

  • Can Gemstone Lights Track Lighting System be Installed with Pot Lights?

    Absolutely, integrating the Gemstone Lights Track Lighting system alongside pre-existing pot lights can be done seamlessly, without any additional hassle or cost to you.

  • Where is the Gemstone Lights Control Box Installed?

    The placement of the Gemstone Lights Control Box is determined by three factors: its proximity to an electrical outlet, the path to the first light in the system, and the objective of keeping it discreet. Typically, the Control Box is installed on the side of the home near a roofline or within the garage attic, ensuring a well-hidden and efficient setup.

  • What is the Gemstone Lights Control Box?

    The Gemstone Lights Control Box serves as the central hub, housing the intelligence and power that drives the Gemstone Lights Track Lighting system.

  • Do you Depth Match the Gemstone Lights Track Lighting System to my Home?

    Certainly, our manufacturing facility is equipped with cutting-edge machines, providing unparalleled capabilities to custom fit tracks to any shape or depth, ensuring a tailored solution for your home.

  • Do you Need a Separate Electrical Outlet for the Gemstone Lights Control Box?

    No need for a separate electrical outlet; the Gemstone Lights Control Box seamlessly plugs into any regular outlet, providing ample power to illuminate your home and make it the most beautiful on the street.

  • What Does Gemstone Lights Track Lighting Look Like During the Day?

    The Gemstone Lights Track Lighting system is ingeniously designed to remain discreet, blending seamlessly into your home and becoming nearly invisible when the lights are turned off.

  • Can the Gemstone Lights Track Lighting System be Installed on Rain Gutters?

    The Gemstone Lights Track System is skillfully integrated around rain gutters, with the custom aluminum track securely snapping into the soffit and fascia, typically positioned just below the gutters. Even in scenarios where there is no soffit or fascia beneath the gutters, Gemstone Lights offers the flexibility to create custom tracks, ensuring a seamless fit on your rain gutters without sacrificing functionality.

  • How Low Does the Gemstone Lights Track Lighting Hang?

    The positioning of the Gemstone Lights Track Lighting system is tailored to the unique dimensions of your home's soffit and fascia. Our goal is to craft a low-profile appearance that seamlessly integrates into the architecture of your home, ensuring a harmonious and aesthetically pleasing lighting solution.

  • Is There a DIY Solution Available for the Gemstone Lights Track Lighting System?

    Regrettably, we do not provide a Do-It-Yourself (DIY) option for the Gemstone Lights Track Lighting System.

  • Can Gemstone Lights Track Lighting be installed on Commercial and Residential Buildings With no Soffit and or Fascia?

    Certainly! Yes, Gemstone Lights' manufacturing facility is equipped with cutting-edge machines, providing access to state-of-the-art technology. This allows us to create custom tracks tailored to any shape or depth, ensuring a perfect fit for your home or business.

  • What are the Dimensions of the Gemstone Lights Control Box?

    The Gemstone Lights control box has dimensions measuring 8”x11” in size.

  • How Long Does it Take to Install the Gemstone Lights Track Lighting System?

    The installation time for the Gemstone Lights Track Lighting System varies based on the size of the house or business. However, the majority of installations are typically completed within a single day.

  • Can Gemstone Lights Track Lighting be Installed on Irregular Soffit & Fascia Such as Sloped Soffit?

    Gemstone Lights Track Lighting installations are adaptable to various slopes, accommodating different home configurations. Our custom-designed system is crafted to seamlessly fit both flat and sloped soffit surfaces with precision.

  • Do you Color Match the Gemstone Lights Track Lighting System to my Home?

    Yes, our production facility has access to an extensive palette of over 150 common soffit and fascia colors, ensuring we can precisely match the color scheme of your home.

Product

  • Are the Gemstone Lights Flood Light Water Resistant?

    Yes, the Gemstone Lights Flood Light holds an IP65 rating, guaranteeing a resilient performance even in the face of water exposure.

  • Can Gemstone Lights Flood Light Withstand Extreme Weather Conditions?

    Certainly. The Gemstone Lights Flood Light is meticulously crafted with durability as a paramount consideration. As a proudly Canadian-owned company, we comprehend the challenges posed by diverse weather conditions, including extreme rain, snow, and sun exposure. Rest assured, our flood light system is engineered to withstand these elements, providing reliable and lasting performance in any climate.

  • What is the Life Expectancy of Gemstone Lights Flood Light?

    The Gemstone Lights Flood Light harnesses state-of-the-art LED technology, ensuring an impressive life expectancy of 50,000 hours. Considering an average daily usage of 6 hours, this system boasts remarkable longevity, estimated to last approximately 23 years. It exemplifies our commitment to delivering enduring and efficient lighting solutions for your outdoor spaces.

  • What LED Color Temperature is Attainable with the Gemstone Lights Flood Light?

    The Gemstone Lights Flood Light offers a versatile spectrum of LED colour temperatures, ranging from 2800K Warm White to 7000K Daylight. This variability empowers you to select the ideal white shade that perfectly complements your outdoor ambiance and lighting preferences.

  • Is the Gemstone Lights Flood Light Dimmable?

    Certainly! The Gemstone Lights Flood Light provides the flexibility of dimmability, allowing you to adjust the brightness effortlessly. Control the dimming function seamlessly through the Gemstone Hub app, or integrate it with your smart home devices like Google Home or Amazon Alexa for a customized and ambient lighting experience.

  • How Bright is the Gemstone Lights Flood Light?

    The Gemstone Lights Flood Light offers an impressive output of up to 768 lumens, providing the ideal illumination to accentuate the distinctive features of your home's exterior. Achieve a perfect balance between brightness and ambiance, creating a captivating visual appeal for your outdoor space.

  • What Type of LED is Used in the Gemstone Lights Flood Light?

    The Gemstone Lights Flood Light employs advanced LED RGBWW (Red, Green, Blue, Warm White) diodes, delivering vivid and enchanting colours that enhance the visual appeal of your outdoor space. Illuminate your surroundings with a brilliant spectrum of hues to create the perfect atmosphere for any occasion.

  • How Many Colors and Patterns are Possible with the Gemstone Lights Flood Light?

    The Gemstone Lights Flood Light boasts an impressive capability to produce an extensive palette of 16 million colours and an array of captivating patterns. Transform your outdoor space with dynamic lighting, allowing you to customize the ambiance to suit various moods and occasions.

  • What is the Gemstone Lights Flood Light?

    The Gemstone Lights Flood Light is a sophisticated smart LED landscape light meticulously crafted for seamless integration within the Gemstone Lights ecosystem. Designed with precision, this lighting solution elevates your outdoor experience, offering both functionality and aesthetic appeal.

Installation

  • Is There a DIY Option Available for the Gemstone Lights Flood Light System?

    No, Gemstone Lights Flood Light System does not provide a do-it-yourself (DIY) option. Our professional installation ensures that your lighting system is expertly set up for optimal performance and longevity.

  • Will the Wires be Buried for the Gemstone Lights Flood Light?

    Certainly, during the installation process, the wires connecting the system will be discreetly buried to ensure they remain out of sight, minimizing any visual impact and preventing them from being caught or disrupted during lawn maintenance. This careful consideration ensures a seamless and aesthetically pleasing appearance for your Gemstone Lights Flood Light System.

Product

  • Are the Gemstone Lights Opal Bulbs Dimmable?

    Certainly, the Gemstone Lights Opal offers versatile dimming options, allowing you to adjust the brightness using the Gemstone Hub app, Google Home, or Amazon Alexa. It provides a customized and easily controllable lighting experience. It's important to note that the Opal is not dimmable using a standard wall dimming switch, emphasizing the convenience and flexibility offered through smart device integration for optimal control over your lighting preferences.

  • Can I Still use the Light Switch in my Home to Control my Gemstone Lights Opal Bulbs?

    Certainly, you have the flexibility to control the power of your Gemstone Lights Opal using a standard light switch. To explore more about this feature, refer to our informative article. However, many users find it convenient to set timers using the Gemstone Hub app for enhanced functionality and personalized control. Additionally, the Opal seamlessly integrates with popular smart home systems such as Google Home or Amazon Alexa, allowing you to command and adjust your Opal lights with ease, providing a modern and intuitive lighting experience.

  • How Bright is the Gemstone Lights Opal Bulb?

    The Gemstone Lights Opal illuminates any space with a radiant output of up to 650 lumens, providing an ideal level of brightness to effortlessly light up every corner of your room.

  • What Type of LED is Used in the Gemstone Lights Opal Bulb?

    The Gemstone Lights Opal utilizes advanced LED technology with RGBWW diodes (Red, Green, Blue, and Warm White), delivering vibrant and stunning colours to enhance the ambiance of any room.

  • How Many Colors and Scenes are Possible with the Gemstone Lights Opal?

    The Gemstone Lights Opal offers an impressive palette of 16 million colours, allowing you to create countless scenes and atmospheres to suit any mood or occasion.

  • What is the Gemstone Lights Opal Bulb?

    The Gemstone Lights Opal is an intelligent LED light bulb seamlessly integrated with the Gemstone Hub App for enhanced control and customization.

Installation

  • Can I Install Multiple Gemstone Light Opal Bulbs and Group Them Together?

    Certainly! You have the flexibility to install multiple Gemstone Light Opals, allowing you to brighten up a single lamp or illuminate every socket in your home with the Opal's vibrant and customizable lighting options. The choice is entirely yours!

  • Can I Install the Gemstone Lights Opal Bulb in any Light Bulb Socket?

    Absolutely! The Gemstone Lights Opal is designed for easy installation using a standard A19 socket, a common fixture found in all homes across North America. Enjoy the convenience of seamlessly incorporating the Opal into your existing lighting setup.

Gemstone HUB App

  • How do I Control my Gemstone Lights Products?

    Take command of your Gemstone Lights products effortlessly with the Gemstone Hub App. This centralized platform empowers you to set personalized timers, craft captivating lighting patterns, and control your lights remotely from anywhere around the globe. Unleash the full potential of your lighting system with a range of features at your fingertips!

  • Can I use Google Home or Amazon Alexa to Control my Gemstone Lights Products?

    Absolutely! Seamlessly integrate all your Gemstone Lights devices with your Google Home or Amazon Alexa. Enjoy the convenience of voice commands to control and customize your lighting system, creating a smart and connected living experience. Elevate your home ambiance with the power of voice-activated Gemstone Lights control.

  • Can the Gemstone Lights Still Operate if I Don’t Have WiFi?

    Certainly! Even in locations without Wi-Fi access, the Gemstone Lights system remains fully functional through a local Bluetooth connection. This ensures that you can still operate and enjoy the benefits of your lighting system, providing flexibility in various environments and circumstances.

  • Is There a Monthly Cost to use the Gemstone Hub App?

    Rest assured, there are no monthly costs tied to the Gemstone Lights HUB app. We believe in providing you with a durable, low-maintenance system that ensures ongoing satisfaction without adding extra expenses. Your initial investment covers everything you need for a hassle-free and cost-effective lighting experience.

  • Can I Control Multiple Systems with the Same Device?

    Certainly! Controlling multiple systems at once is a fundamental feature of the Gemstone Hub app, giving you the convenience of managing multiple lighting setups simultaneously with ease.

  • How Many Users can use the Gemstone Lights Hub App at one Time?

    Certainly! Controlling multiple systems at once is a fundamental feature of the Gemstone Hub app, giving you the convenience of managing multiple lighting setups simultaneously with ease.

  • Can I use the Gemstone Hub App to Control my Gemstone Lights Products from Anywhere?

    Certainly! Leveraging the power of the cloud, you gain comprehensive control over your Gemstone Lights products from anywhere, whether you're on the other side of the world or just a few minutes from home. As long as you have internet access, you can effortlessly manage and customize your Gemstone Lights system, ensuring that your lighting suits your preferences and needs at all times.

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  • What if I don’t know what plan I need?

    Our specialist can help you assess your particular issue and define which plan suits you the most. Feel free to contact us.

Warranty & Certifications

  • What is the Gemstone Lights Product Warranty?

    Gemstone Lights provides a robust 5-year product warranty to ensure the reliability and performance of its lighting systems. With a life expectancy of 50,000 hours, any registered Gemstone Lights product or component exhibiting failures or defects within the warranty period will be eligible for repair or replacement under the 5-year product warranty. This comprehensive warranty framework underscores Gemstone Lights' commitment to delivering durable and high-quality lighting solutions.

  • Are Gemstone Lights Certified?

    Certainly! All Gemstone Lights boast either ETL or UL certification, affirming their compliance with safety standards for sale and installation in both the United States and Canada. Prioritizing consumer safety, it's crucial to ensure that any lighting product you purchase for your property is certified. Look for the certification stamp on all our Gemstone Lights products as a clear indication of their adherence to industry safety standards.

Company Info

  • Where are Gemstone Lights Designed and Made?

    Gemstone Lights originated, evolved, and was founded in Calgary, Alberta, Canada. The majority of their products are meticulously crafted and assembled at our headquarters and manufacturing facility in Calgary. While certain components, like their cutting-edge LED lights, are procured from their exclusive Gemstone Lights manufacturer based in China. County Electric is proud to be an authorized Gemstone Lights dealer in Regina, Saskatchewan.

  • When was Gemstone Lights founded?

    In 2016, Gemstone Lights was established by Tate Leavitt. Frustrated with the annual chore of hanging Christmas lights and dissatisfied with the outdoor lighting options available, Tate embarked on a mission to create his own premium permanent outdoor lighting system. Working alongside his family in their home garage, Tate developed what is now known as "Gemstone Lights 1.0" – a sophisticated, durable system designed to seamlessly integrate with homes and withstand the challenging winters of Calgary, Alberta. From its humble beginnings in Tate's garage, Gemstone Lights has expanded exponentially, reaching over 220 markets across North America. Today, Gemstone Lights remains committed to rapid growth and the ongoing mission of providing high-quality LED lighting solutions for both outdoor and indoor spaces.

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